Subscription management
The customer account is where you see the plan, the payment record, the interview, and the files. Sign in there to cancel future charges or to save a messenger preference.
| What you see | Stored state | Access |
|---|---|---|
| PENDING | PENDING_PAYMENT | Waiting for a confirmed payment. The diagnostic does not start. |
| ACTIVE | ACTIVE | The paid period is open. The interview can be completed. |
| PAST_DUE | PAST_DUE | A later payment failed. New diagnostic work waits. You can ask to update the payment method. No card is stored, and no provider is connected yet. |
| CANCELED | CANCEL_AT_PERIOD_END | Future charges stop. Access continues until the recorded period ends. |
| EXPIRED | ENDED | The paid period has ended, including after a recorded refund. New diagnostic work does not start. |
You can cancel future charges yourself after a payment is recorded. Cancellation does not delete the company, the answers, or the payment history. A refund in this preview changes the CRM state only. It is not sent to plata by mono.
Results are not guaranteed. The subscription does not replace a chief operating officer.